Return And Refund Policy

Payment Methods

Shopify Payments serves as the payment service provider and processor for our online store. 

In addition, PayPal is available as a payment method. 

Orders are processed within 1–3 business days from the time of purchase.

Shipping

Currently, we ship to countries within Europe.

Shipping Fees and Delivery Times

Shipping cost for all orders within Finland is €6.95. 

Within Europe, the shipping cost is €9.95. 

The average delivery time within Europe is 1–2 weeks. Orders are shipped on business days only. 

Please note that during December and other holiday seasons, delivery times may be longer due to higher order volumes and increased pressure on postal services.

Exchange and Return Policy

Customers have the right to exchange or return products within 14 days, in accordance with the Finnish Consumer Protection Act. 

Returns are only accepted for unused and resaleable items. The customer is responsible for the return shipping costs. 

Please contact us before returning any products at: minja@minjakolehmainen.com 

Include your order number and your name with the return. The product price will be refunded once the return has been received. 

Please note that the customer is responsible for the return postage. 

If you wish to exchange a product, please place a new order through the online store. 

We do not accept returns made more than 14 days after delivery.

Product Defects

If the product you received is defective, lost, damaged, or incorrect, please contact us immediately at: minja@minjakolehmainen.com